Privacy Policy

In Europe and Spain, there are mandatory data protection rules designed to protect your personal information and which our organisation is required to comply with. It is therefore very important to us that you fully understand what we will do with the personal data we ask you to provide.

We will therefore be transparent and give you control over your data, using clear language and straightforward options that allow you to decide what we will do with your personal information. If, after reading this information, you have any questions, please do not hesitate to ask us.

Thank you very much for your cooperation.

Who are we?

  • Our company name: ————–

  • Our Tax Identification Number (CIF/NIF): ——————

  • Our main activity: —————-

  • Our address: ——————-

  • Our contact telephone number: ———————

  • Our contact email address: ——————

  • Our website: ———————-

What will we use your data for?

In general, your personal data will be used so that we can communicate and maintain a relationship with you and provide you with our services.

They may also be used for other activities, such as sending you advertising or promoting our activities.

Why do we need to use your data?

Your personal data are necessary so that we can communicate and maintain a relationship with you and provide you with our services. In this regard, we will provide you with a series of boxes that will allow you to decide clearly and easily how your personal information may be used.

Who will have access to the information we request from you?

In general, only duly authorised personnel within our organisation will have access to the information we request from you.

Other organisations may also have access to your personal information where such access is necessary in order for us to provide our services to you. For example, our bank will have access to your details if payment for our services is made by card or bank transfer.

Public or private bodies to which we are legally required to disclose your personal data may also have access to your information. For example, tax legislation requires certain information about economic transactions exceeding a specified amount to be provided to the Spanish Tax Agency.

If, outside the circumstances described above, we need to disclose your personal information to other organisations, we will ask for your prior consent through clear options that allow you to decide on the matter.

How will we protect your data?

We will protect your data using effective security measures appropriate to the risks involved in using your information.

To this end, our organisation has approved a Data Protection Policy and carries out annual checks and audits to verify that your personal data remain secure at all times.

Will we send your data to other countries?

Some countries provide a secure environment for your data, while others provide a lower level of protection. For example, the European Union is considered a secure environment for your data. Our policy is not to send your personal information to any country that is not considered secure from a data protection perspective.

If, in order to provide the service, it becomes essential to send your data to a country that does not offer a level of protection equivalent to Spain, we will always ask for your prior consent and apply effective security measures to reduce the risks associated with transferring your personal information to another country.

How long will we keep your data?

We will retain your data for the duration of our relationship and for as long as required by law. Once the applicable statutory retention periods have expired, we will securely dispose of the data in an environmentally responsible manner.

What are your data protection rights?

You may contact us at any time to find out what information we hold about you, rectify it if it is inaccurate and request its erasure once our relationship has ended, where this is legally possible.

You also have the right to request that your information be transferred to another organisation. This right is known as “data portability” and may be useful in certain situations.

To exercise any of these rights, you must submit a written request to our address together with a photocopy of your Spanish National Identity Document (DNI), so that we can identify you.

Specific forms for exercising these rights are available at our offices, and we can assist you in completing them.

For more information about your data protection rights, you can visit the website of the Spanish Data Protection Agency (www.agpd.es).

Can you withdraw your consent if you change your mind later?

You may withdraw your consent at any time if you change your mind about how your data are used.

For example, if you previously wished to receive advertising about our products or services but no longer wish to receive it, you may inform us by using the form for objecting to processing available at our offices.

If you believe that your rights have not been respected, where can you lodge a complaint?

If you believe that your rights have not been respected by our organisation, you may lodge a complaint with the Spanish Data Protection Agency using any of the following methods:

  • Electronic office: www.agpd.es
  • Postal address: Agencia Española de Protección de Datos, C/ Jorge Juan 6, 28001-Madrid
  • Telephone: 901 100 099 – 91 266 35 17

Lodging a complaint with the Spanish Data Protection Agency is free of charge and does not require the assistance of a lawyer or court representative.

Will we create profiles about you?

Our policy is not to create profiles of users of our services.

However, there may be situations where, for service delivery, commercial or other purposes, we need to create profiles based on information about you. One example might be using your purchase or service history in order to offer you products or services tailored to your tastes or needs.

In such cases, we will apply effective security measures to protect your information at all times from unauthorised persons seeking to use it for their own benefit.

Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those we have explained to you. However, if we need to use your data for different activities, we will always ask for your prior consent through clear options that allow you to decide on the matter.