Frequently Asked Questions

Repair and technical support

We work with any EVS server. Models such as XT, XT2, XT3, XS, XTNano and XT2+, as well as other related systems like LSM remotes, XFILE, Etc. Each unit is assessed individually to determine its condition and whether repair is technically viable.

Yes. A significant part of our work involves providing support and repair for EVS and broadcast equipment that is no longer covered by official support, or when the customer needs a faster, person to person way to solve the issue.

We first review the reported issue and the equipment model. We then carry out a technical diagnosis, identify the cause of the fault and propose the required intervention. At that point we send a quotation to the customer and, after customer´s approval we proceed with the repair. Once repaired, the equipment is tested to verify correct operation before it is returned.

Yes. Many of the issues we see are not hardware faults but software-related: startup warnings, storage or RAID alerts, licensing errors, network connection problems or application freezes. We diagnose the equipment to determine whether the issue is software or hardware related and apply the appropriate fix.

Spare parts and refurbished equipment

Yes. We can supply drives, power supplies, cards, and other components for EVS servers and broadcast systems. We always check that the spare part is compatible with the exact specifications of your equipment.

Yes. Spare parts and used equipment are thoroughly inspected and tested before putting them in the stock, and they are also tested before delivery to verify their condition and suitability for your professional broadcast use.

Equipment sales, rental and pruchase

Yes. We offer used EVS equipment and other broadcast solutions for sale and rental, for productions, studios, OB vans and companies that need to expand capacity, temporarily replace equipment or cover a specific requirement.

Yes. We can buy any EVS item you might want to sell. We also assess faulty or out-of-service EVS equipment for purchase. Some items we buy to sell it and some others we buy for recovery of components. Each case is evaluated according to the model, condition age, etc.

Yes. We assess the intended use, technical environment and production requirements to recommend the most suitable EVS equipment, spare part or solution.

Warranty, shipping and requests

Repairs, spare parts and used equipment are supplied with standard 3 months warranty, unless otherwise specified in the description of the specific item. We can provide a warranty extension as customer´s request.

Yes. We can coordinate the collection and return of equipment, with particular attention to packaging, transport and tracking of sensitive technical hardware.

Send us the equipment model, a description of the issue and, if possible, any error messages, photographs or other available technical information. We will review the case and let you know the next step.